Question 1

What does a Digital Safety Checkup include?

Accepted Answer

We review password habits, recovery options, trusted contacts, important settings, and common scam warning signs. You receive a clear list of recommended next steps. A checkup can reduce common risks, but no service can guarantee that an account or device will always remain secure.

Question 2

Can a family member participate in the visit?

Accepted Answer

Yes, with the customer's permission. A trusted family member may participate and help document next steps, but the customer or authorized helper remains in control and approves the work.

Question 3

Will you need my passwords or verification codes?

Accepted Answer

You enter your own passwords and verification codes and approve every account, purchase, setting, and change. We do not store passwords, move money, or access financial accounts for you.

Question 4

Will you access my devices when I am not present?

Accepted Answer

No. The checkup is performed with you present and participating. You approve every setting or change.

Question 5

Can you help if I think I received a scam or suspicious message?

Accepted Answer

We can review common warning signs and help you decide how to verify a suspicious message safely. We do not investigate crimes or recover stolen money. If money was sent, an account was accessed, or there is an immediate safety concern, contact the appropriate bank, account provider, law enforcement agency, or emergency service promptly.

Question 6

What should I have ready for the visit?

Accepted Answer

Please have the devices you use, their chargers, your phone, access to your email and important accounts, and any suspicious messages or notices you want reviewed. You will enter your own passwords and verification codes; please do not send them in advance.

In-Home Digital Safety Checkup

Friendly help with safer passwords, account recovery, suspicious messages, and safer everyday technology use throughout the Greater Milwaukee area.

Simple steps for safer everyday technology

Safer sign-in and account recovery

Privacy and client control

Scam and suspicious-message awareness

Clear safety action plan

Digital Safety Checkup FAQs

Answers to common questions about account security, recovery settings, scam awareness, and safer everyday technology use.

What does a Digital Safety Checkup include?

Can a family member participate in the visit?

Will you need my passwords or verification codes?

Will you access my devices when I am not present?

Can you help if I think I received a scam or suspicious message?

What should I have ready for the visit?

Ready for a clearer digital safety plan?

Tell us what you would like reviewed or what concerns you. We’ll review your request and discuss the appropriate service and price before scheduling.

Request Tech Help

In-Home Digital Safety Checkup

Friendly help with safer passwords, account recovery, suspicious messages, and safer everyday technology use throughout the Greater Milwaukee area.

Simple steps for safer everyday technology

Safer sign-in and account recovery

Privacy and client control

Scam and suspicious-message awareness

Clear safety action plan

Digital Safety Checkup FAQs

Answers to common questions about account security, recovery settings, scam awareness, and safer everyday technology use.

Question

What does a Digital Safety Checkup include?

Question

Can a family member participate in the visit?

Question

Will you need my passwords or verification codes?

Question

Will you access my devices when I am not present?

Question

Can you help if I think I received a scam or suspicious message?

Question

What should I have ready for the visit?

Ready for a clearer digital safety plan?

Tell us what you would like reviewed or what concerns you. We’ll review your request and discuss the appropriate service and price before scheduling.

Request Tech Help